FAQ TOPICS
Ordering
We apologize for any inconvenience, but we cannot modify existing orders once they've been placed. However, if your order hasn't been processed yet, you can cancel it and place a new one. Please reach out to us within 12 hours using the email or WhatsApp associated with the order and provide your order number for a smooth and efficient process.
Once your order is confirmed, you will receive a confirmation message via SMS or WhatsApp along with your order number. You can also track the status of your order through the ORLIOR website.
An 'On Hold' status usually means we need to verify some details before processing your order — such as payment confirmation or stock availability. Our team will contact you shortly. You can also reach us directly via WhatsApp for a faster update.
Yes! You can add multiple XTREM products to your cart and check out in one transaction. Each item will be shipped together unless stock conditions require separate shipments.